| Q: |
Will this work for my camera?
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| A: |
This stabilizer will work with any device that has a standard tripod mount. However, the inverting bracket only supports cameras that are less than 7" in height. Please view the list on the main page for a list of known compatible and incompatible cameras, or consult your owner's manual to determine if your camera is too large before purchasing. Additionally, I do not recommend using cameras that are heavier than 5lbs with the standard parts included with your kit (again, check your user manual... just because it was expensive doesn't mean it's heavy). Luckily, you can easily add your own modifications to better suit the needs of your camera.
Please do not ask me to speculate on some modification that you wish to make or its compatibility with specific cameras. I simply don't have the resources to try every camera or every scenario to give you a sound answer. My response to nearly all of these questions will be to "use your own judgment" or to "consult your owner manual". People also vary widely in what they consider safe and secure, so my opinion isn't worth very much since it's your camera and it'll depend on how you use the stabilizer.
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| Q: |
I just sent you a payment, how long will it take to get to me?
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| A: |
Orders are typically sent within 24-48 hours after payment is received or eChecks have cleared. Orders within the continental United States are sent via UPS ground which delivers to most domestic locations within 3-5 days. UPS will not deliver to PO Boxes. You will get an email with a tracking number when I send it off. If you do not receive this email within a few business days after placing your order, some other problem may have occurred and you may contact me at (info [at] littlegreatideas.com) or contact Sima Products, which handles shipping for me. Orders sent to Hawaii, Alaska, AFOs/FPOs, and other US territories are sent via regular USPS. Delivery to these address typically take 4-7 days, but delays of up to 2 weeks are not uncommon. Unfortunately, USPS does not normally provide tracking information and you will not receive a tracking email from me.
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| Q: |
How long for international orders?
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| A: |
Orders are typically sent within 24-48 hours after payment is received or eChecks have cleared. International orders are sent using UPS Worldwide Expedited which claims 4-7 day delivery time. Please be aware there may be VAT taxes and other import fees applied to your package imposed by your government that we, unfortunately, do not control. If you are concerned about your order, you may check the UPS or USPS website and use the tracking number you received in your shipping confirmation email. You may also send a message to (info [at] littlegreatideas.com) or contact Sima Products, which handles orders processing and shipping.
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| Q: |
I just had to pay the delivery person money? Why is that? I thought I paid for shipping
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| A: |
Unfortunately, that's your government taxing you. When you import a product above a certain amount, many governments place additional taxes and fees on it. This money does not go to Little Great Ideas, not Sima products. This is not within our control.
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| Q: |
Is that really the price for overseas shipping? Why is it so expensive?
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| A: |
Unfortunately, these kits are fairly heavy and it costs a lot to send them internationally. These prices are set by the United States Postal Service/UPS and are not determined by me. Most of the cost of your order goes to pay for shipping and order processing.
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| Q: |
I have a shoot coming up soon, and I need one ASAP! Can you rush one to me?
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No, sorry. I do not currently have multiple shipping options available. Perhaps in the near future.
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| Q: |
Do you sell the larger version or provide custom weights or attachments?
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| A: |
No, sorry. I am unable to accommodate custom orders at an affordable price. Many parts of the stabilizer are compatible with standard 1/2" diameter plumbing supplies available at your local hardware store. However, any modifications done to the stabilizer is solely your responsibility and at your own risk.
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| Q: |
Do you accept credit cards/how should I pay you?
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| A: |
Paypal will accept most major credit cards. You can pay with Paypal even if you do not have an account.
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| Q: |
I can't pay you with Paypal because (insert reason here). How do I send you money?
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| A: |
You can't, sorry. Paypal should be able to process most majors credit cards as well as bank transfers. It also provides a mutually accessible electronic record of the transaction.
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| Q: |
I am a student. Do you offer a student discount?
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| A: |
Sorry. I already try to make these stabilizers as cheap as possible and cannot afford to further discount the kits.
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| Q: |
Can I bulk order these?
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| A: |
Yes. Please contact me (info [at] littlegreatideas.com) to get a quote on ordering multiple stabilizers or resale.
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| Q: |
Is there an online version of the included paper manual?
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| A: |
Yes. Use this link to download it.
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| Q: |
I have a question which is not answered here. How do I find the answer?
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The answers to most questions are answered here or on the main website. Other questions can be sent to (orders [at] littlegreatideas.com).
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